Return Policy
At Sarah Amani (secretofbeautys) your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email, WhatsApp to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 5 days of receipt.
Items must be shipped back to Sarah Amani (secret of beautys.com) within 5 days from the original ship date.
Please note: Returns are accepted within 5 days from the date the order ships with no return/restocking fees. We only accept returned item which is in its original brand new condition with the product tag attached, and it must be put back in the original plastic packaging bag. Anything missing will not be eligible for a refund. A refund will be made after we have received the item, inspected its condition, and confirmed that the returned item has not been used, combed or worn. We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return.
cancellation Policy
We understand that ordering a wig for your appearance is an important decision , However, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details
- Standard orders cancelled within few hours after payment confirmation: you will get a full refund.
- Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Once the item been delivered, the order can’t be cancelled.
If you really have a special circumstances need to cancel the order, please contact us by Email,WhatsApp timely!.. We will calculate the cancellation time according to the time of the email,WhatsApp is received.
Payment Information
PayPal is a secure and trustworthy payment processing service which allows you to purchase on our site by Visa, MasterCard, E-transfer and so on.
- Safe: No need to share your financial informations online by using paypal. And the money can get back if you change your mind for whatever reason.
- Quick and easy: Pay quickly without getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment.
- Everywhere: PayPal is accepted at thousands of websites, from leading brands to small independent retailers. So no matter where your shop is , PayPal will work.
As for the additional international fees, generally speaking the situation rare happens. But if the fees do required, customers need to pay for it. Hope for your understanding